Return & Refund Policy
Return, Refund & Exchange Policy
Bharat Mata Mala Bhandar
Last Updated: September 29, 2026
At Bharat Mata Mala Bhandar, our goal is to provide our customers with quality Rudraksha, gemstones, and pooja articles. We value your trust and aim to make your shopping experience convenient and transparent.
Please read our Return, Refund & Exchange Policy carefully to understand the terms and conditions applicable to your purchases.
1. Return Policy
We accept return requests for eligible products within 7 days from the date of delivery, subject to the conditions mentioned in this policy.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, tags, certificates, accessories, and other included items, wherever applicable.
- The customer must provide the order number and relevant purchase details.
- The customer must contact our team and obtain return instructions before sending the product back.
- The product must not have been damaged, altered, or modified after delivery by the customer.
All return requests will be reviewed by our team before approval.
2. Conditions Under Which Returns Are Accepted
Customers may request a return, refund, or other appropriate resolution in the following circumstances:
- Wrong Product Delivered: If the customer receives a product different from the one ordered.
- Product Damaged During Delivery: If the product arrives damaged or broken.
- Manufacturing Defect: If the product has a manufacturing defect that affects its intended use.
- Product Significantly Different from Description: If the received product is materially different from the description or specifications provided on our website.
- Other Legally Applicable Circumstances: Where a return, refund, replacement, or other remedy is required under applicable consumer protection laws.
Customers are requested to report any visible damage or incorrect delivery as soon as possible, preferably within 48 hours of receiving the order, with photographs or videos where available. This reporting request does not limit any rights available under applicable law.
3. Products Not Eligible for Return Due to Change of Mind
Due to the nature of certain products, we may not accept returns solely because a customer has changed their mind, subject to applicable consumer protection laws.
These may include:
- Used or worn Rudraksha, malas, and bracelets.
- Used pooja articles, including chandan, roli, tilak, and sindoor.
- Products specially prepared, customized, or personalized at the customer's request.
- Products with broken seals or altered packaging where the product's condition or hygiene cannot be verified.
This exclusion does not apply where the product is defective, damaged, incorrect, counterfeit, or materially different from its description, or where a return or refund is otherwise required by applicable law.
4. How to Request a Return
To request a return, customers can contact us through our official WhatsApp number or email address.
Please provide the following information:
1. Order number.
2. Customer's full name and registered mobile number.
3. Reason for requesting the return.
4. Clear photographs or videos of the product and its packaging, if relevant to the issue.
5. Any additional information requested by our customer support team that is reasonably necessary to assess the request.
Our team will review the request and inform the customer about the approval status and the next steps.
Important: Please do not ship any product back without first contacting our team and receiving the return instructions.
5. Return Shipping Charges
The responsibility for return shipping charges will depend on the reason for the return.
For Incorrect, Damaged, or Defective Products:
If the customer receives an incorrect, damaged, or defective product, we will arrange or reimburse reasonable return shipping costs after verification, as applicable.
For Change-of-Mind Returns:
For eligible change-of-mind returns, the customer may be responsible for the return shipping charges, provided these charges and conditions were disclosed before purchase and are consistent with applicable law.
Any return shipping charges will be communicated to the customer before the return is arranged.
6. Refund Policy
Once a return request is approved and the returned product has been received and inspected, we will initiate the refund process where a refund is applicable.
Refund Methods:
- For prepaid orders, refunds will generally be processed through the original payment method, wherever possible.
- For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account or UPI details for receiving the refund.
- Refunds will be processed in accordance with applicable laws and the payment provider's requirements.
Refund Processing Time:
We aim to initiate approved refunds within 5–7 business days after the return has been approved and any required inspection has been completed.
The time taken for the refunded amount to appear in the customer's account may vary depending on the bank, payment gateway, or payment service provider.
If a refund is delayed beyond the expected period, customers may contact our support team for assistance.
Any deduction from an approved refund will be made only where permitted by applicable law and where the relevant terms have been properly disclosed.
7. Exchange Policy
Customers may request an exchange for eligible products, subject to product availability and approval by our team.
The following conditions apply:
- The exchange request must be submitted within the applicable return period.
- The product must meet the applicable return eligibility requirements.
- The requested replacement product must be available in stock.
- Any price difference between the original and replacement products will be communicated to the customer before the exchange is finalized.
- Shipping charges, if any, will be communicated before the exchange is arranged and will be handled in accordance with applicable law.
If an exchange is not possible because the replacement product is unavailable, we will discuss the available remedies with the customer, including a refund where applicable.
For incorrect or damaged products, customers will receive an appropriate resolution in accordance with applicable consumer protection laws.
8. Order Cancellation Policy
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, customers should contact our customer support team as soon as possible and provide their order number.
Before Dispatch:
If the cancellation request is received and accepted before dispatch, the order will be cancelled and any prepaid amount will be refunded according to our Refund Policy.
After Dispatch:
Once an order has been dispatched, cancellation may no longer be possible. Customers may contact our support team to understand the available options.
Nothing in this section limits any cancellation, refund, or other rights available to customers under applicable law.
9. Refunds for Cash on Delivery (COD) Orders
For eligible COD returns or cancellations, refunds will generally be made through bank transfer or UPI after the return or cancellation has been approved.
Customers may be required to provide:
- Account holder's name.
- Bank account number and IFSC code, where applicable.
- UPI ID, where applicable.
- Order number and registered mobile number.
Customers should ensure that the payment details provided are accurate. We will use these details only as necessary to process the refund and for related customer support purposes.
10. Product Inspection and Return Approval
All returned products may be inspected to verify their condition and eligibility for return.
The inspection may include checking:
- Product condition and signs of use.
- Original packaging and included accessories.
- Product identification and order details.
- Any reported damage, defect, or mismatch.
If a product does not meet the applicable return conditions, we will inform the customer of the reason for the decision and explain any available options, subject to applicable law.
11. Contact Us
For any questions or concerns regarding our Return, Refund & Exchange Policy, customers can contact us using the details below.
Business Name: Bharat Mata Mala Bhandar
Business Address:
Sapt Rishi Road, Opposite Bharat Mata Mandir,
Haridwar, Uttarakhand, India.
WhatsApp: +91 81713 57705
Email : withpantgroup@gmail.com
Customer Support Hours: 10 AM to 05 PM
12. Policy Updates
Bharat Mata Mala Bhandar reserves the right to update or modify this Return, Refund & Exchange Policy from time to time, subject to applicable laws.
Any changes will be published on this page with the revised date. The policy applicable to an order will be determined in accordance with the terms and applicable laws at the time of purchase.
Thank you for shopping with Bharat Mata Mala Bhandar. We appreciate your trust and continued support.